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Policy

Refund policy

Last updated: 28 October 2026

EGarage sells digital services. You buy credits in advance and spend them when an export is built. This page explains when you get your money or credits back. If anything is unclear, write to us before you pay.

1. Failed or interrupted builds

Credits leave your balance only after an export is built successfully. If a build fails, you are not charged. If credits were taken for a build that did not finish, we return them to your balance, automatically or on request.

2. Credits you have not used

You can ask for a refund of credits you have not spent within 14 days of buying them. We refund the amount paid for the unused credits to the payment method you used. Credits never expire, so if you prefer, you can keep them for later.

3. Credits you have already spent

Credits spent on an export that was built and delivered are not refundable, because you received the finished files and can download them again at any time from My exports.

The exception is a fault on our side: if an export is broken, missing files, or does not work because of how we built it, tell us. We will rebuild it for free or return the credits.

4. Siren lights unlock

The siren lights unlock is a one-time purchase. It is not refundable once it has been unlocked on your account, unless it does not work because of a fault on our side.

5. Duplicate or wrong payments

If you were charged twice, or charged an amount you did not agree to, we refund the extra amount in full. If a payment was taken but the credits did not arrive, contact us and we will either add the credits or refund you.

6. How to ask for a refund

7. How long a refund takes

Approved refunds are returned the same way you paid, as agreed with you in your Discord ticket. How long it takes depends on that payment method, and we tell you in the ticket.

8. Disputes

Please contact us before you open a dispute or chargeback with your bank. Most problems are solved faster by talking to us first.

Questions about this policy? Open a ticket on our Discord server.